PRIVACY POLICY

Last Updated: July 26, 2025

OVERVIEW

JACARGO ("we" or "us"), operates a shipper and carrier matching platform (the "Platform") and values the privacy of our users, including shippers and carriers. This privacy policy explains how we collect, use, and disclose personal information from our users.

1. DATA COLLECTION

We collect User ("Customer", "Partner" and "Driver") data via a couple of mediums. Only what we need is collected and processed with the aim of providing the best possible service to our Users.

We collect data:

During registration process by the User.
During the usage of this application.
During other circumstances required by authorities.

We collect data including:

Contact details: Information such as name, phone-number, address, and e-mail address.
Legal Documents: We would require documents such as registered corporate records, Driver's license, white-book info, truck pictures for verification purposes.
Communication records: Information such as correspondence while engaging with our support teams or customer service agents via our different mediums.
Data relating to transaction activities: This includes information such as journey times, trip status, number of trips embarked on, and date's trip records were created and ended.
Location data: We collect precise and approximate location data from our Drivers' mobile devices when the App is actively running in the foreground or background to provide, customize individual user experience, maintain, and improve our services.

2. DATA PROCESSING

We process collected data in view of providing our Users with a smooth, seamless, and efficient experience. We may use the information provided to us to perform any of the following:

Create and manage your account.
Provide you with targeted advertising and information about current promotions
Provide E-mail reports on your tripping activities.
Develop analytical reports for internal and external purposes
Provide updates on our products and services
Monitor and analyze trends and activities to enhance our value proposition.
Process financial transactions.
Respond to product and service requests.
Continuously improve our application.
Enhance the safety and security of our Users and services.
To provide support to our Users.
For legal proceedings.
Perform other business activities as needed.

3. DATA RETENTION

We retain User data for the purpose above for as long as necessary. We retain different categories of data for different periods of time depending on the type of data and the purpose for which it was collected.

For ease of understanding, we have broken down the categories below:

Personal Information:

Personal data such as personal information and credentials will be stored for as long as the User has an active account. Once activity ceases, the User's data will be maintained for a period of two (2) years after the last trip date

Transportation history:

Transportation history data will be stored for two (2) years, after which the data will be anonymized.

Event of Fraud:

If there are suspicions of a criminal offence, fraud or false information having been provided, the User data will be stored as long as necessary according to the internal, legal, and regulatory requirements.

4. Data Deletion

Users may request the deletion of their accounts at any time. We may however retain User data even after a deletion request due to legal or regulatory requirements or for reasons stated in this policy. And only when all the transaction has been tagged with FINISH, the personal data, verification data and photos and historical transaction data shall be thoroughly deleted upon request by user, and data shall be deleted from server within 90 days. Procedures of deletion of the account and data is as follows:

Data Deletion Step 1 Data Deletion Step 2

Please note that uninstalling Customer/Partner mobile App in your device does not automatically result in the deletion of your personal data.

5. DATA SHARING

We may share your personal information with third-party affiliates or subsidiaries. We warrant that we would only share your personal data with third parties for connected purposes and only if we have a lawful basis to do so. If at any time during your use of the Service we discover that we do not have a lawful basis for sharing any of your Personal Data, then we shall cease sharing your data and notify any such third-party affiliate or subsidiary immediately to cease processing your Personal Data.

We may update this notice from time to time to reflect changes in our data practices or legal obligations. The updated Notice will be posted on our website, and we encourage you to review it periodically for the latest information on our privacy practice.